Support · Bulkoa

I forgot my password

On the sign-in screen: "Forgot your password?", then open the link you receive by e-mail on your iPhone: it reopens the app to choose a new password.

How do I cancel my subscription?

iPhone Settings → your name → Subscriptions → Bulkoa → Cancel, at least 24 hours before the renewal date. Access continues until the end of the period already paid.

How do I delete my account?

In the app: Profile → Delete my account. Everything is erased straight away (profile, weigh-ins, measurements, photos, plans, lists). Export your data first, and cancel the subscription in Settings.

How do I get my data?

Profile → Account and security → Export my data (CSV for Excel or Numbers, or JSON).

Friends: block or report someone

Tracking → My friends → "…" next to the person → Block or Report (or "…" on a feed activity). You can also write to support@bulkoa.app (moderation): reply within 24 hours.

I don't get reminders

iPhone Settings → Bulkoa → Notifications: turn them on. In the app, Profile → Reminders to choose which ones.

Report a bug

Write to support@bulkoa.app describing what you were doing, with a screenshot if possible and your iPhone model.

Does the app work offline?

Yes: the plan and the shopping list stay available in the store or at work. Ticked items are sent as soon as the network is back.